Frequently Asked Questions
Everything you need to know about sensitive skin-friendly beauty.
Are Tower 28 products safe for sensitive skin?
Yes! All of our products are 100% clean, non-irritating, and dermatologist-tested. We strictly follow the National Eczema Association's ingredient guidelines to ensure our formulas are safe for even the most sensitive skin types.
Is Tower 28 Beauty vegan and cruelty-free?
Absolutely. We are a PETA-certified cruelty-free brand, and every single one of our products is 100% vegan, containing no animal-derived ingredients.
What is your shipping policy?
We offer free standard shipping on all domestic orders over $30. Orders are typically processed within 1-2 business days, and standard shipping usually takes 3-7 business days to arrive.
What is your return policy?
We want you to love your glow! If you are not completely satisfied with your purchase, we accept returns of gently used products within 30 days of the delivery date for a full refund, minus shipping costs.
Do you ship internationally?
Currently, we ship to the United States and Canada. We are working hard to expand our shipping capabilities to more countries soon, so stay tuned to our social media for updates.
How can I track my order?
Once your order ships, you will receive an email confirmation with a tracking number. You can use this number on the carrier's website to monitor your package's journey to your doorstep.